All orders are processed, shipped & delivered within 5-10 business days from the day you place the order (depending on how backlog USPS is). Once you the order is shipped you will get a confirmation email with tracking info. All orders are shipped with USPS PRIORITY or FIRST CLASS!
We do our best to process All items received before 12 pm eastern time the same day, orders received after 12pm will processed for shipping following day. Orders received over the weekend or on holidays will be processed on the next business day. Orders are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS or UPS.
When you place an order, website will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
In the event that some items in your order becomes out of stock, an email will be sent informing you about it and another item maybe asked to replace those that are no longer available. Orders with out of stock items take an additional 3 business days to process. - We automatically refund and ship the order as is if no response was received within 2 business days of the email being sent.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
UPS and USPS are used whenever possible. However "Common Carrier" can be selected in special cases.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly To get an authorization number please fill out the return form. we’ll take you through the process.
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse. Please notify us immediately by calling our (561) 216-1061 phone number during our regular business hours from 8:30 am to 5:00 pm (US Eastern Standard time) or email us using this form
In the event that some items in your order becomes out of stock, an email will be sent informing you about it and another item maybe asked to replace those that are no longer available. Orders with out of stock items take an additional 3 business days to process, We automatically refund if no response was received within 2 business days of the email being sent.
Our inventory changes very fast because items sell out quick, new items are added about 3 to 4 times a week.
Promotions - Only one promotion can be applied to each order. Including discount offers, free shipping, and any other website promotion.
We accept the following forms of payment for orders within the 50 US states including the US territories:
Debit/Credit card payments with the Visa, Master Card, American Express and Discover and PayPal
An email will be sent to you once your order has been shipped, with tracking information. You can also login to your account and check your tracking info
Orders can be cancelled for the following reasons:
Your billing address does not match the shipping address. Documents requested to verify the validity of the order or the owner of the card used to make the payment was not received.
Incomplete and invalid shipping information.
All items in your order are no longer available.
In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it. Please allow an additional 2 business days for processing. If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.
Some orders with different billing and shipping information may take an additional 3 business days to process. In addition, the customer will be contacted via email or phone and maybe asked to submit a most recent photo ID with a copy of a bill for verification.
That would mean there was an attempt to make a purchase using the card but then we were not allowed to take the payment because of a mismatch on the billing address or the CVV code. It is a pending charge that should clear out of your account in 3 to 5 business days.
Our website's content & product information is provided by our wholesale clothing vendors and third party suppliers. We do our very best to ensure that all the information, data, and content is accurate on our website. Still, in case data should turn out to be inaccurate, Boutique of the Palm Beaches is not responsible and can cancel orders, provide alternatives or refuse service, and issue a refund if applicable due to the errors. That would include all sections of this website, product specifications, articles, packaging information, etc.
Product images and descriptions posted on our website are provided by our wholesale suppliers and vendors. Please be note that the actual product may slightly differ in color depending on your monitor screen resolution.
In case of incorrect pricing of a product listed on our website due to typographical, or technical or due to receiving incorrect pricing information from our clothing suppliers, Boutique of the Palm Beaches shall have the right to cancel or refuse any order placed at the incorrect price.
All orders are thoroughly reviewed for accuracy in product & pricing. Should there be a potential issue, a customer support representative of Boutique of the Palm Beaches will be in touch to clarify and correct any necessary information before processing orders.
We reserve the right to change or update any information, data, content etc., without any prior notice. Furthermore, Boutique of the Palm Beaches is not responsible for any typographical errors.
We are an exclusive online store only. We do not have any physical retail storefronts.